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ACE's 24/7 Customer Support for Smooth Remittances to Pakistan from UK

ACE's 24/7 Customer Support for Smooth Remittances to Pakistan from UK

24 Sep 2024


According to the Overseas Pakistanis Foundation, approximately 9 million Overseas Pakistanis are currently spread across the globe. This adds up to a significant population that continues to hold onto its true roots by maintaining a connection with its home country. The country’s premiers have often commended Overseas Pakistanis for the overwhelming number of remittances they send to Pakistan. This is because remittances are an essential source of external financing for Pakistan. When Pakistanis send money to Pakistan from UK, it benefits the remittance receivers and the home country’s economy. 

With time, methods of sending remittances have evolved, with expatriates using advance money transfer services like ACE Money Transfer to send money to their loved ones. The process of sending money has become quicker, smoother and hassle-free. But what happens if you are new to the process or come across a challenge? Here’s how ACE Money Transfer provides all of its customers with 24/7 assistance:

What is ACE Money Transfer?

Providing over 100 countries with remittance services, ACE is loved by many. ACE has well-established and reputed offices in the UK, Bangladesh, Australia, Europe, and Pakistan. The company is dedicated to making its customers' experience safe, secure and hassle-free. As of now, the company has about 1.3 million customers across the globe and over 350,000 payout locations. ACE believes in continuous innovation in its services to keep up with what the future holds for the money transfer industry. ACE is with its customers throughout the remittance transfer process. Here’s how you can contact us for any assistance you might require:

Contact via Multiple Channels

Owing to their convenience, ACE allows you to reach out across various channels, depending on what suits you best. They have phone numbers listed on their website for each office and an email address for their customers who seek assistance. If you wish to visit their offices, their addresses have been mentioned as well. We’re a call and an email away:

If you live in the UK, call us at +44 161 3936 999 or at [email protected].

Assistance Round-the-Clock

Living far from home and adjusting to a new country might seem challenging, but not everything is complicated and time-consuming. If you are a Pakistani expat wanting to send money to Pakistan, you must choose a service that could assist you all the way. Anytime and anywhere, ACE offers all sorts of help, such as clarifying transfer information details, tracking a transaction, and managing any technical challenges. 

Avoidance of Delays at All Costs

Let us take care of it! With ACE, you don’t have to worry about unnecessary delays or disruptions. This is because they understand that people sending money to their families often require critical payments for emergencies regarding education, healthcare or daily expenses. Despite different time zones, ACE offers constant availability so that no customer feels like we’re out of reach when needed. 

Transparency and Real-Time updates

Essential for building a strong sense of trust and a loyal bond with their customers, their priority is the best customer service. This includes providing you with real-time updates and maintaining transparency. At all times, you can check the status of their money transfer and also confirm that the money has been received by the intended recipients. The purpose is to keep you informed at every stage in order to avoid any anxiety or stress for both remittance receivers and senders. 

Swift Problem Resolution

Pakistani expats in the UK don’t have to worry about minor challenges that can easily be fixed by ACE’s customer support. If you face challenges such as transfer delays, payment disruptions or incorrect recipient details, their customer support is well-equipped to resolve such issues. Not only can they solve these problems, but we also do it quickly so that their time isn’t wasted. ACE understands that delayed payment of funds could affect family members relying on them, so their customer support team ensures assistance at all times. 

Use ACE Mobile App 

There is an efficient way to have the entire remittance-sending process in the palm of their hands—quite literally. Install their app, available on both iOS and Android smartphones, so you can manage their money transfer procedures on the go. With just a few taps, you can send money online to Pakistan, track their transactions, and access their transaction history to keep track of their cash. 

The application simplifies the money transfer process for expats as it ensures secure payment options and instant notifications of completed money transactions. It also offers competitive real-time exchange rates. This is all done so you don’t have to waste their time and resources. 

Connect with Home: Easy Online Money Transfers to Pakistan via ACE!

Making the remittance process easy, swift and secure for the customers is a priority for ACE Money Transfer. If you are a Pakistani expatriate, you can make an online money transfer to Pakistan through a trusted money transfer service like ACE.

FAQs

How does ACE provide 24/7 customer support for remittances to Pakistan?

ACE offers round-the-clock customer support through phone, email, and social media to assist with remittance queries anytime.

What if I encounter an issue while sending money from the UK to Pakistan?

You can contact ACE’s support team 24/7 via phone or email to resolve issues quickly, ensuring smooth transfers.

Does ACE support transactions in Urdu for Pakistani customers?

Yes, ACE offers multilingual support, including assistance in Urdu, to make communication easier for Pakistani customers.

How can the ACE mobile app help with remittances?

The ACE mobile app allows you to send money, track transfers, and receive notifications, offering a convenient way to manage remittances on the go.

Can I track my remittance in real time using ACE services?

Yes, ACE provides real-time tracking through its website and mobile app, keeping you informed about the status of their transfer.

Is ACE Money Transfer safe for sending remittances to Pakistan?

Absolutely. ACE follows strict security protocols and KYC policies to ensure that their remittance is secure and compliant with regulations.


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